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Bröchner, J and Grandinson, B (1992) R&D Cooperation by Swedish Contractors. Journal of Construction Engineering and Management, 118(01), 3–16.

Burati, J L, Farrington, J J and Ledbetter, W B (1992) Causes of Quality Deviations in Design and Construction. Journal of Construction Engineering and Management, 118(01), 34–49.

Burati, J L, Matthews, M F and Kalidindi, S N (1992) Quality Management Organizations and Techniques. Journal of Construction Engineering and Management, 118(01), 112–28.

  • Type: Journal Article
  • Keywords: Management; Construction industry; Quality control; Management methods; Leadership; Organizational policy;
  • ISBN/ISSN: 0733-9364
  • URL: https://doi.org/10.1061/(ASCE)0733-9364(1992)118:1(112)
  • Abstract:
    To address quality problems and associated costs, the construction industry must pursue and implement innovative quality management organization and techniques. The need for quality management in the construction industry is discussed in the initial sections. Customer satisfaction and continuous improvement, which are the fundamental goals of total quality management (TQM) and thereby the principles on which it is based, are then discussed. Customers can be either external or internal. Internal customers must be satisfied if the final external customer is to be satisfied. Seven fundamental elements that form the framework that support TQM principles are presented. They include: management commitment and leadership, training, teamwork, statistical methods, cost of quality, supplier involvement, and customer service. Commitment and leadership from top management is essential to TQM implementation. The process for implementing TQM in an organization is discussed. Finally, some of the problems related to implementing TQM in the construction industry, such as the transient work force and the competitive bidding environment, are discussed, along with possible solutions.

Cushman, N S, Nam, C H and Tatum, C B (1992) Technology Transfer in Building Construction—Case of Seismic Design. Journal of Construction Engineering and Management, 118(01), 129–41.

Gibson, G E and Bell, L C (1992) Integrated Data‐Base Systems. Journal of Construction Engineering and Management, 118(01), 50–59.

Griffis, F H (1992) Bidding Strategy: Winning over Key Competitors. Journal of Construction Engineering and Management, 118(01), 151–65.

Hanna, A S, Willenbrock, J H and Sanvido, V E (1992) Knowledge Acquisition and Development for Formwork Selection System. Journal of Construction Engineering and Management, 118(01), 179–98.

Herbsman, Z and Ellis, R (1992) Multiparameter Bidding System—Innovation in Contract Administration. Journal of Construction Engineering and Management, 118(01), 142–50.

Kerr, W C, Tamaro, G J and Hahn, D M (1992) Exchange Place Station Subsurface Reconstruction and Improvements. Journal of Construction Engineering and Management, 118(01), 166–78.

Roseefeld, Y, Warszawski, A and Laufer, A (1992) Using Quality Circles to Raise Productivity and Quality of Work Life. Journal of Construction Engineering and Management, 118(01), 17–33.

Sanvido, V, Grobler, F, Parfitt, K, Guvenis, M and Coyle, M (1992) Critical Success Factors for Construction Projects. Journal of Construction Engineering and Management, 118(01), 94–111.

Thomas, H R (1992) Effects of Scheduled Overtime on Labor Productivity. Journal of Construction Engineering and Management, 118(01), 60–76.

Turner, J P (1992) Constructability for Drilled Shafts. Journal of Construction Engineering and Management, 118(01), 77–93.